At lighter.icu, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.
1. Returns You have 7 days from the date of delivery to return an item. To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging.
Please note that certain items, such as customized or special-order products, may not be eligible for return. If your item qualifies for return, please contact us at [email protected] for instructions.
2. Refunds Once we receive your returned item and inspect its condition, we will notify you of the status of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7–10 business days.
3. Exchanges If you received a defective or damaged item, we will replace it with a new one at no extra cost. Please contact us within 7 days of receiving your item to arrange an exchange.
4. Shipping Costs
Return Shipping: You are responsible for the cost of returning the item unless the item was damaged or defective.
Original Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
5. Non-Returnable Items Certain products are not eligible for return, including:
Gift cards
Custom or personalized items
Final sale or clearance items
6. How to Initiate a Return To start a return, please contact us at [email protected] with your order number and details about the product you wish to return. We will provide you with the necessary instructions.
Contact Us If you have any questions about our refund and return policy, please reach out to us at: Email: [email protected] Phone: +212 697863774